Shipping for the Enviro Bike Box and equipment is all done locally from Australia via Australia Post. We utilize the best services to ensure that you get your order safely, timely and with minimal postage fees.
When will I get my Bike box?
Depending on your location, the expected receipt times will vary.
Victoria : 1-2 Business Days
Queensland, New South Wales & South Australia : 2-3 Business Days
Western Australia, Northern Queensland, Northern Territory, ACT & Tasmania : 3-5 Business Days
For international deliveries, please contact us to organise postage.
Which postal service/courier do you use?
All our shipping is conducted using the Australia Post network and as such adheres to their policies and terms & conditions.
Enviro Bike Box strives to ensure you receive exactly what you order and in the best possible condition. During transit there are variables out of our control that may hinder this endeavour.
In the event that the goods received are damaged upon arrival, we will organise shipping of replacement goods at no further expense to you, the customer.
This also applies to incorrect orders where the wrong item/s are received.
What if I change my mind?
We understand that it is possible to have a change of mind regarding purchases. If you have not opened or used an item bought from us, and it is still in the same condition as when it arrived, we will refund you 100% of the purchase price minus shipping costs to return the item/s back to our warehouse which will be at the expense of the customer. This ‘change-of-mind’ policy is only applicable to items purchased within two weeks of the initial order.
All Enviro Bike Boxes and accessories come with a 1 Year Warranty. If within the year your equipment ceases to function as it should with reasonable use, we will replace the equipment with no extra cost to you.
Will there be any extra charges?
All shipments can be subject to custom duty, taxes and government charges in the receiving country. Enviro Bike Box cannot estimate those charges and is not responsive for the payment of any of those charges. Where the customer nominates a delivery service to the port only, Enviro Bike Box is not responsible for any costs relating to the handling of delivery of the shipment upon arrival at the delivery port.